Our Solutions


SERVICE PLANS

PROTECTING YOUR INVESTMENT

    • COPPER

    COSTS $300 PER ANNUM

    When your toast falls butter-side down, we're here to help
    Off-site only. Copper never includes on-site visits

    Provides the following services:

    • Guaranteed phone or email response within one business day
    • Proactive system monitoring through installed services on supported devices, including but not limited to: OvrC, BakPak, BlueBolt, etc.
    • VPN login for remote troubleshooting either proactively or for reported issues, if equipment that supports this was installed
    • Configuration backups, updates, and requested modifications to supported equipment
    • Firmware updates except for in sensitive situations where devices are known to lock up when updated through a VPN
    • Remote assistance for networking issues and phone access to a knowledgeable IT technician
    • 6 hours of remote support time
    • BRONZE

    COSTS $750 PER ANNUM

    Part of a complete breakfast

    Includes everything in Copper, with the additions and amendments detailed in this section

    • Guaranteed on-site response within one business week
    • 4 Service Tokens
    • Battery testing & replacement for WOSV installed equipment
    • Performance checkups including:
      • On-site speed testing
      • AV equipment testing
      • Minor programming updates
      • Equipment dusting
      • Retrimming, if necessary
    • SILVER

    COSTS $1,200 PER ANNUM

    All-American Meal - our most popular offering

    Includes everything in Bronze, with the additions and amendments detailed in this section

    • Guaranteed on-site response within 4 (four) business days
    • 8 Service Tokens
    • Product upgrade discount: 5%
    • Labor discount: 5%
    • Free administration and ground shipping for RMA products
    • 8 hours of remote support time
    • GOLD

    COSTS $2,000 PER ANNUM

    Braised, roasted, and toasted to perfection

    Includes everything in SILVER, with the additions and amendments detailed in this section

    • Guaranteed on-site response within 4 (four) business days
    • 12 Service Tokens
    • Product upgrade discount: 10%
    • Labor discount: 10%
    • Loaner products will be provided if in stock and installed by WOSV
    • 10 hours of remote support time
    • PLATINUM

    COSTS $5,000 PER ANNUM

    The best thing since sliced bread

    Includes everything in Gold, with the additions and amendments detailed in this section

    • Guaranteed on-site response within 24 business hours
    • 20 Service Tokens
    • 1-hour minimum service call instead of 2-hour
    • Product upgrade discount: 10%
    • Labor discount: 15%
    • Free expedited shipping on RMA products
    • 5 hours of remote support time
    • DIAMOND

    COSTS $20,000 PER ANNUM

    The creme of the crop. It doesn't get any better than this

    Includes everything in Platinum, with the additions and amendments detailed in this section

    • Guaranteed on-site response within 6 hours, 24/7/365
    • 36 Service Tokens
    • Free concierge service for setting up parties (requires advance notice)
    • Product upgrade discount: 20%
    • Labor discount: 20%
    • 25 hours of remote support time